Shipping + Returns
Items listed in our VERMEIL and SAMLA collections are in stock and will ship out within a few business days of your order. Items listed under our TALISMAN and FINE collections are made to order except in the case that the listing states "one of a kind". Orders for pieces listed as "one of a kind" are for the exact piece shown and will ship out within a few business days of your order. Items that are made to order will ship out after completion with an email notification. Made-to-order items take 4-6 weeks. The United States Postal Service is our preferred carrier, shipping first class priority for parcels under $200.0,0 and Priority Express (overnight) with a required signature for parcels over $200.00. All shipments are shipped fully insured. For shipments over $6,000.00 we prefer to ship using registered mail through the United States Postal Service which is fully insured through our insurance provider. Registered mail is a secure delivery system that can take a week for delivery. If another carrier and or shipment method is preferred and requested, we will ship to your specifications with you taking responsibility for insuring the package.
All readily available items are nonrefundable, and are exchangeable only for a different item or store credit. Pieces which are made to order and custom ordered are non-returnable nor exchangeable. Please see the "Custom" page for more details on custom orders.
For items that need to be returned for sizing or repairs, in the case that the repair needs to be made due to faulty craftsmanship, LORAK will cover the cost of shipping. Otherwise a shipping charge will occur.